It was a very intense work week for both my team and the business users with regards to the web content clean-up exercise. The master list is not keep up-to-date by users, no proper instructions from IT on how and what to do, IT did not inform the business users on the exact clean-up and validation activity; all these reasons are some of those being discussed with the business users as they are angry and uncertain how these activities are impacting the daily operations without being noticed of how IT is going to do it in the first place.
Assumptions were made. No back-up of the codes changes or folder structures that IT has modified that results no roll-back procedures to revert the original code. This is the first time I heard that my team is not prepared for this activity and this is a high-risk factor for this project’s success. EVen we argue with business their UAT copy is not the latest/updated copy, the point is that we IT should provide them guidelines how to do it. With the recent UAT copy, the team should have done the following:
- Make a copy of all merchants on the production site by a specific cut-off date.
- Compare the UAT copy against the production site. Take notes if all merchants in the UAT copy are complete and to verify if any missing in the list from Production.
- Ensure all merchants in UAT are available and completed in the UAT environment. Any edit or deletion of merchant to be on-hold. This is to ensure all active merchants and their offer pages are available and complete in UAT environment.
- Compare production list if any missing merchant is missing in UAT after verification from UAT copy.
- Compare the UAT copy against production to see if any production merchants are missing from UAT. Upcoming/new merchants are not supposed to add to the UAT copy or master list at this time.
Forget about all the arguments, finger-pointings. We need to move on to resolve the issue and get daily operation back on line.