A small mistake can be a BIG effort for all

Today I was looking into a login issue to SAP client from India office. Using Cisco VPN Client to connect to the remote server in India, I was able to establish the connection, open the SAP Client app server and login successfully using the userid and password created over at the India office. However, the Indian engineer is not able to login with this same userid/password. I even checked on the VPN profile for the setup to India server is correct but it still can’t solve the problem over there locally.

Hence I recreate a new password for this userid. Repeating the steps mentioned from the above paragraph, it works from Singapore connection but again it is not working over at India office as reported by the engineer. The investigation takes about 4 hours and then it was reported by the Indian engineer that he has clicked on ‘Remember password’ that keep the wrongly key password initially. Hence, this was resolved by making sure not to save the password on the client on any machine. I was so astonished that such a problem can be caused by just a simple action that we did. Not so much of being working efficiently if we do not take care of the initial troubleshootings that to be done on frontend before moving onto backends’ investigations.

Well, sometimes such small errors do happen! All in the learning process 🙂


2 Responses to “A small mistake can be a BIG effort for all”

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  2. September 13, 2013 at 9:08 am

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