30
Dec
07

Understanding the inter-departments’ conflicts in a BPO Company’s Organisation Structure

Understand from my Manager that in most organizations there are always conflicts working with inter-departments. Herewith I have listed the areas that are happening all the while. 😉

  1. Sales vs Operations – Salesperson always over quotes the services that Operation is not able to manage after signing contract with Customers
  2. Sales vs Finance – After getting the contract signed, Sales person do not care about how payments are made back to the Finance team. As the terms keep on delaying (e.g. after 60 days term), Finance eventually ‘stopped’ all services to the Customer and Sales are not happy about it
  3. Sales vs IT – As mentioned that sales always over quotes and commits ‘unrealistic’ time lines without consulting IT teams,
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