17
Mar
08

Managing Customers

Even a customer becomes demanding, one have to stay firm and protect the Company’s liability. In the recent weeks, my Client has been pushing around by the Customer for unrealistic demands/requests. Internally this had badly affects the internal teams on changing their priorities to work on those requests. Through the words of mouth from Vendor B, we realized that the joint testing with them will only start in early May, one month’s delay from the initial plan.

Doing business or collaborations with third-party vendors requires more than relationship-buildings. We have to build trust and honest with each other. Through this incident, we had realized that we have done a lots and the Client has taken us for granted. The lesson we have learnt is that it is always to be honest with each other, with the team members in order to work as a team. If we have problems and not able to achieve deliverables on time, do let the team know or else we will always been in a tight spot if we promised too much and unable to fulfill at the same time.

In short, when managing Customers we need to set the appropriate expectations and trust among each other in ensuring effective collaborations.

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