09
Jan
09

Defining SLA of Online Procurement System

Not another topic to discuss about service level agreement.

In one of the accounts I am managing, we are discussing on moving a application server in Singapore to host in England.  The Singapore team here is concerning with the types of support tools and working relationship with the English service provider in terms of the remote access tools to access the server for application installations, troubleshooting etc.  The another issue is to consider the timezone differences with the teams in providing support for the Customer who is located in Germany.

We need to identify the responsiblities of the different area of support in terms of infastructure and application teams, the common issues and transition to one of our German colleagues to pick up the basic support processes and procedures as acting as 1st point of contact with the Customer.

Hopefully the team is able to get inputs from Customer from last night discussion on moving forward for the migration activity in the couple of months’ time.

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