18
Apr
09

“Basic” Documents for Project or System Handover

In all other projects, when in the preparation of handover from the project or a system to the support service organization we need to prepare the “basic” documents in order for the support team to take over from the project.

Herewith are the basic documents to be done:

  1. Service Level Agreement Document
  2. System Guide
  3. Support Guide
  4. Change Request Management process
  5. Support Process
  6. Handover Checklist
  7. Outstanding Issue List
  8. Business-IT Contact List
  9. Project Document Repository Portal (where all the project documents are kept for future references)
  10. Business Continuity Plan (optional, depends on the business nature/organisation of the company)
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