Creation of A Sales Order’s Manifest

Recently after the project gone live, we have issues with the missing information that results our destination hub not able to have the necessary document to clear the arrived shipments at the Customs that shipped out from our Origin hubs.

Through the investigations, we found out that we have missing “electronic” Manifest feeds from the Customer’s interface that links up to our Origin hub’s system.  We are unable to resolve and get these manifests on-time (within 2 hours’ resolution) and by that time we need to uplift to the trucks and deliver to the carriers for uplifts.  We are not able to cancel the carrier’s planned flight and unable to book any advance slots for the next day’s ship-out with the carriers when the electronic manifests feeds are available to us only on the following day.

When we are carrying out our investigation, I come to understand the exact processes for creating the manifests to see if there is any process or system gaps that may result the delay of the creation of a manifest or otherwise.  Herewith I have dropped down a few points on the process.

  1. Customer has made a Sales Order and confirmed the order.
  2. Information of the Sales Orders is provided to the respective Plant for assembly.  The Sales orders contain the purchasing items, the customer’s information like contact number, billing address, ship-to address, any special instructions, planned delivery date etc.
  3. No Sales Order information is transferred to the plants without all the mandatory information being filled up and processed properly.
  4. Once the assembly is done, the manifest is created with reference to the sales order.  The assembled item is packed with the shipping documents that includes the manifest and sale order, release to the respective carriers to pick up and transport to the respective hubs.

1 Response to “Creation of A Sales Order’s Manifest”

  1. May 6, 2009 at 11:11 am

    Hi, good post. I have been wondering about this issue,so thanks for posting. I’ll likely be coming back to your site. Keep up the good work

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