Organisation’s Directions – Where are they?

It has been a 1 year’s anniversary of my employment with this current employer.  Since the day I took up the job position, I had not been involving or work on any of the job scopes that were indicated for this role.  All the while I had been “fire-fighting” production issues, managing on-going projects for others to get things move on.  Non of the things are working on the new initiatives and the directions on how to start off these initiatives as well.

At some points I were wondering what is the role of the regional IT organization and in order to do our parts on the new initiatives and business-IT alignments regionally do we really understand the changes on the cost-effectiveness, cost strategy among individual country IT organization, resource allocation and skills’ upgrade, roles and responsibilities of local country IT organizations, reporting structure, in-house IT support service and policies etc.  It was so embarrassing in one occasion with the business support team that we in the regional team do not know the exact scopes and charging mechanism of the SLA agreement imposed from each local country in which in return is charged back to our business unit for yearly IT support and maintenance’s contract with the Customer.  This is really very disappointing.

With the new goal-settings defined by my Manager for this year’s Key Performance Index (KPI), I do hope I have a clearer picture of the Organisation’s directions and alignments to make myself moving forward to achieve these objectives.  I pray so….


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April 2009
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